Your Privacy Is Our
Top Priority
On the db88 platform, we use SSL encryption and strict data policies to protect your personal information — your trust is our foundation.
Last Updated: January 1, 2026
Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the db88 platform. By registering an account with db88 or by beginning to use any of its services, you are considered to have given your consent to the terms set out in this Policy.
We believe you should have full control over your personal information. The purpose of this Policy is to present to you transparently what information we collect, how we use it, and how we keep it secure.
Data Collection & Processing
What Information We Collect
db88 collects the following types of information:
- Identity Information: Your full name, date of birth, national identity card number (if applicable), and any identity-related documents you provide.
- Contact Information: Email address and mobile number.
- Financial Information: The mobile number linked to your bKash, Nagad, or Rocket account and your transaction history — processed directly through the payment service provider; we do not store payment PINs or full account credentials.
- Usage Information: IP address, browser type, device identifier, login times, betting history, and gaming activity.
- Cookie & Tracking Data: Cookies are used to improve website functionality, security, and user experience.
Purpose of Data Collection
db88 uses your information for the following purposes:
- To complete account registration and identity verification.
- To process deposit and withdrawal transactions and ensure their accuracy.
- To provide bonuses, promotions, and VIP benefits.
- To maintain platform security and prevent fraud.
- To enforce responsible gaming policies and monitor your gaming behaviour.
- To provide customer service and support.
- To fulfil legal obligations.
- To improve service quality and user experience.
Legal Basis & Compliance
db88 processes your information only on a lawful basis. This includes:
- Contractual Necessity: Information essential for managing your account and providing services.
- Legal Obligation: Retaining information necessary to comply with applicable laws and regulations.
- Legitimate Interests: Platform security, fraud prevention, and service improvement.
- Your Consent: For marketing communications or optional services.
How We Collect Information
We collect information in the following ways:
- Directly from you when you complete registration and fill in your profile.
- Automatically during transactions and gaming activity.
- From browsing behaviour through cookies and similar technologies.
- From third-party verification services for identity verification (if applicable).
- From communication records through our live chat and email support.
Data Storage & Security
Data Security Measures
db88 uses industry-standard technology and practices to protect your information. Our security framework includes:
- 256-bit SSL/TLS encryption — on all data transfers.
- Encryption at rest.
- Two-Factor Authentication.
- Regular security audits and penetration testing.
- Limited staff access to sensitive data and role-based permission controls.
- Firewall and real-time threat monitoring.
Data Retention Period
db88 retains your information only for as long as necessary:
- Account-related information is retained for as long as the account remains active.
- Transaction records are kept for a specified period after account closure to fulfil legal obligations.
- Betting history is retained for the purposes of responsible gaming and fraud prevention.
- After the defined period, data is securely deleted or anonymised.
Cookie Policy
Several types of cookies are used on the db88 website:
- Essential Cookies: For login sessions and security — cannot be disabled.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: To understand usage patterns and improve service quality.
- Security Cookies: To detect fraud and unauthorised access.
You can manage non-essential cookies from your browser settings, though some features may become limited as a result.
Sharing Information with Third Parties
db88 never sells or rents your personal information to third parties. However, information may be shared in certain circumstances:
- Payment Processors: bKash, Nagad, and Rocket — only the information necessary to complete a transaction.
- Technology Partners: For platform operations — under strict confidentiality agreements.
- Law Enforcement Agencies: Only when mandatory, in response to a valid legal order.
- Fraud Prevention: For coordination with industry-wide fraud prevention systems.
Your Rights & Controls
User Rights
As a user of the db88 platform, you have the following rights:
- Right of Access: The right to request information about what data we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your data in certain circumstances — though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: The right to request that processing of your data be limited for specific uses.
- Right to Data Portability: The right to receive your data in a structured, machine-readable format.
- Right to Object: The right to object to the processing of your data for legitimate interest or direct marketing purposes.
- Right to Withdraw Consent: The right to withdraw your consent at any time.
Special Categories of Data
db88 does not generally collect special categories of sensitive data (such as health information, religious beliefs, or political opinions). However, if you voluntarily provide certain sensitive information under our responsible gaming policy, it will be held with the highest level of protection and used solely for your own protection.
Minors' Data — db88 does not allow anyone under the age of 21 to open an account. If it comes to our attention that data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.
International Data Transfers
db88 primarily serves users in Bangladesh. For certain technical and operational reasons, your information may be processed or stored outside Bangladesh. In such cases we ensure that:
- Adequate data protection measures are in place in the recipient country.
- All third-party partners are bound by strict confidentiality agreements.
- Transferred data will receive the same standard of encryption and protection.
Automated Decision-Making & Profiling
db88 uses certain automated processes — such as:
- Fraud detection systems — to monitor unusual transaction or login behaviour.
- Bonus eligibility checks — based on your account and betting history.
- Responsible gaming monitoring — to identify patterns of problematic gaming behaviour.
To object to any automated decision or to request a human review, please contact our support team.
Special Provisions & Contact
Responsible Gaming & Data Protection
db88 analyses information about your gaming behaviour to ensure responsible gaming. This information is used to:
- Identify patterns of excessive gaming and take protective measures.
- Process self-exclusion or limit-setting at your request.
- Provide information about professional assistance when needed.
For more details on responsible gaming, please visit our Responsible Gaming page.
Policy Changes & Notifications
db88 may update this Privacy Policy at any time for business or legal reasons. When changes are made:
- The date of the update will be published on this page.
- For significant changes, a notification will be sent to your registered email address.
- A prominent notice will be displayed on the platform.
We recommend that you review this Policy regularly.
Contact & Complaints
For any questions, requests, or complaints regarding your privacy, please contact the db88 data protection team:
Email Support
Live Chat
24/7 — in Bengali and English
We will respond as quickly as possible after receiving your request. Complex requests may require additional verification.
Your Information Is Completely Safe at db88
Through SSL encryption, strict data policies, and 24/7 support, we are always here for you. If you have any questions, please contact our support team.